For Colorado Borrowers Only

For Information About The Colorado Fair Debt Collection Practices Act, you can visit www.coag.gov/car

For New York Borrowers Only

If you are a New York customer, you may file complaints about your Servicer with the New York State Department of Financial Services or obtain further information from the department by calling the department’s Consumer Help Unit at 1-800-342-3736 or by visiting https://dfs.ny.gov/.

For Colorado Borrowers Only

Residential mortgage loan servicers are regulated by the Oregon Division of Financial Regulation. To file a complaint, call (866) 814-9710 or visit http://dfr.oregon.gov.

For Texas Borrowers Only

COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO:

THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING
2601 NORTH LAMAR
SUITE 201
AUSTIN, TX 78705

A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.

A complaint form and instructions may be downloaded and printed from the Department’s website located at http://www.sml.texas.gov/or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email [email protected].