Have mortgage questions? We’​​re here to​​​​​ help.

We’ve compiled a list of the most frequently asked questions related to the servicing of your mortgage loan.

When Statebridge transfers a loan to another party or servicer, this will show the loan as transferred with a zero balance on your credit report which can have an affect on credit scoring. When the new servicer opens a new account under them, this will offset any negative credit reporting that resulted from the transferring of your loan. If you do not see reporting from your new servicer, please contact them for updates to your account.

For more information please feel free to refer to the following Metro 2 guides on ‘How should accounts that have been purchased from another company be reported?’

FAQ 47: How should accounts that have been purchased from another company be reported?

FAQ 48: How should accounts that have been purchased from another company be reported?

If you are currently in an active bankruptcy, please mail payments directly to:

Statebridge Company
6061 South Willow Drive
Suite 300S
Greenwood Village, CO. 80111

Please use the following instructions to forward funds to Statebridge Company


For Loan Payments, Payoff and Vendor Refunds/Payments


Account Name: Statebridge Company C Collections

  • Please be advised that the account name is required in order to process wires correctly

Account Number: 2080151
Bank Routing (ABA) Number: 102102013
Bank Name and Address: NBH, 1111 Main St. Suite 2800 | Kansas City, MO 64105


Originator to Beneficiary/Reference:

For loan payment/payoff, reference Loan Number, Loan Name, Loan Address, and Phone Number

If 1-time wire, please include as much information as possible so that we can process it swiftly and correctly.

Wire backup information should be sent to: [email protected]

If you would like to make a payment you can do so from our Online Payment portal: https://apps.statebridgecompany.com/ILSWeb/

Receiving a server error message? Then please try clearing your cache and cookies.

For Internet Explorer  follow these steps.

  1. Go to your start menu and type in Run or alternatively use the keyboard combination of the Windows key  + R.
  2. Type in inetcpl.cpl and click OK.
  3. Under browsing history click on the Delete… button
  4. From the Delete Browsing History Screen, select only the delete Cookie and website data option and click Delete.
  5. Close down Internet Explorer and then reopen and proceed to the Make a Payment website.

For Google Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More 
  3. Click More tools > Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  6. Click Clear data.

Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site.

For Mozilla Firefox

  1. Click the menu button  and choose Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data….
  4. Remove the check mark in front of Cookies and Site Data.
  5. For more information about managing site data, see Manage local site storage settings.
  6. With Cached Web Content check marked, click the Clear button.
  7. Close the about:preferences page. Any changes you’ve made will automatically be saved.

Various criteria must be met to qualify for a loan modification. To learn about your options, please call a loss mitigation representative at (866) 466-3360.

You can make an online payment by proceeding to our Payment Portal.

  • If you are a first-time user click on the I am a new user button.
  • Fill out the New User Registration form
  • Proceed to select your username, password and security image.
  • Once complete you will be able to view your loan information and make a payment.
  • Be sure to store your information securely so you can use this information for future sign-in’s.

The transfer and sale of mortgages is common in the mortgage industry. It fulfills the need of investors and makes funds available for other home buyers.