For Colorado Borrowers Only
For Information About The Colorado Fair Debt Collection Practices Act, you can visit www.coag.gov/car
For New York Borrowers Only
If you are a New York customer, you may file complaints about your Servicer with the New York State Department of Financial Services or obtain further information from the department by calling the department’s Consumer Help Unit at 1-800-342-3736 or by visiting https://dfs.ny.gov/.
For Oregon Borrowers Only
Residential mortgage loan servicers are regulated by the Oregon Division of Financial Regulation. To file a complaint, call (888) 877-4894 or visit http://dfr.oregon.gov.
For Texas Borrowers Only
COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO:
THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING
2601 NORTH LAMAR
AUSTIN, TX 78705
A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.
A complaint form and instructions may be downloaded and printed from the Department’s website located at http://www.sml.texas.gov/or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email ats[email protected].